Terms and Conditions

Terms and Conditions


This website www.umanabrand.com is owned by GOLDEN FIBER CLOTHING SL with CIF B88592688 and fiscal address at C / General Pardiñas 29 – 5 Puerta A 28001, MADRID. The General Contracting Conditions regulate the distance selling relationship between GOLDEN FIBER CLOTHING SL and the user or client, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on General Contracting Conditions, the Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 15/1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce. GOLDEN FIBER CLOTHING SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any legally admissible form and shall be binding during the time they are published on the web and until they are validly modified by subsequent ones. However, GOLDEN FIBER CLOTHING SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner. The purpose of the website is to offer and advertise the sale of all kinds of fashion. The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary for accessing and contracting through the websites of GOLDEN FIBER CLOTHING SL. To purchase our products, you can go to the corresponding section of our online store. After the purchase process, the client will receive a confirmation of the same by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive confirmation within 24 hours from the completion of the order, contact GOLDEN FIBER CLOTHING SL on the customer service phone number or by email info@umanabrand.com All the content of the website is in Spanish. The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.


 In the case of a product on offer, it will always be indicated along with its essential characteristics, the offer price and its validity. In compliance with current regulations, GOLDEN FIBER CLOTHING SL offers information on all items for sale, their characteristics and prices. However, GOLDEN FIBER CLOTHING SL reserves the right to withdraw, replace or change the products offered through its website, simply by changing its content. In this way, the products offered at any time through the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.


 The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph is not binding. PRICES All products indicate the sale price in Euros and include Value Added Tax (VAT). If any other tax were applicable, this would be indicated. SHIPPING COSTS GOLDEN FIBER CLOTHING SL only makes shipments in Spain (excluding the Canary Islands, Ceuta and Melilla) charging an amount of [4 Euros] for shipping costs. Shipments to certain countries in Europe will cost [10 Euros] for shipping costs. There is no distribution to countries outside of Europe. The recipient will be responsible for all import expenses and taxes generated at the customs office of destination, whether the merchandise is delivered or not. An attempt will be made to send the order in the shortest possible time, but the recipient must take into account the provisions of the destination country for the importation of the requested items, since GOLDEN FIBER CLOTHING SL has no responsibility for them. Neither will GOLDEN FIBER CLOTHING SL be responsible for the effects produced by strikes, warfare, epidemiological conflicts or other circumstances beyond its control. GOLDEN FIBER CLOTHING SL will not be responsible for delays in customs clearance or if the local authorities decide to confiscate any item contained in a shipment.



Once the Shipping Confirmation has been sent, the Product will be delivered to the address indicated by the user when placing the Order within approximately two to three (2-3) business days Spain and Portugal, three to five (3-5 ) Balearic business days and five to seven (5-7) business days in France, United Kingdom (except Ireland), Austria, Germany, Italy, Luxembourg, Holland since they leave the Golden Fiber Clothing SL GOLDEN FIBER CLOTHING warehouse SL does not assume any responsibility when the delivery of the Product does not take place as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery cannot be made for reasons beyond the control of the shipping company, assigned for this purpose , such as the absence of the User or the retention of the Product in Customs. Delivery times are approximate, although GOLDEN FIBER CLOTHING SL tries to adjust to them. METHODS OF PAYMENT AND EXECUTION OF THE ORDER The customer may pay the amount of his order by choosing any of the following ways. During the purchase process, you must indicate your choice: – CREDIT or DEBIT VISA, VISA or MASTERCARD All operations involving the transmission of personal or bank data are carried out using a secure environment, a server based on standard SSL security technology (Secure Sockets Layer). All the information you transmit to us travels encrypted through the network. Likewise, the data on your credit card are entered directly on the bank’s page, at the POS (Bank Point of Sale Terminal) and are not entered or registered on any GOLDEN FIBER CLOTHING SL server When paying by VISA or MASTERCARD you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering , more guarantees about the security of the transaction. This form of payment is valid only on the web. When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In such case, the corresponding debit and reimbursement entries in the supplier and owner accounts will be made as soon as possible. However, if the purchase had actually been made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, would have unduly demanded the cancellation of the corresponding charge, it will remain liable before GOLDEN FIBER CLOTHING SL to compensate for the damages and losses caused as a consequence of said cancellation.

– PayPal Allows you to send payments on the Internet safely and comfortably. PayPal’s network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms. More information on PayPal. http://www.paypal.com. The availability of the products offered by GOLDEN FIBER CLOTHING SL may vary depending on customer demand. Although GOLDEN FIBER CLOTHING SL updates the stock periodically, the product requested by the customer may be out of stock at that time. In the event of non-execution due to unavailability, GOLDEN FIBER CLOTHING SL will notify the client by email at the time it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. GOLDEN FIBER CLOTHING SL may give the double option of: supplying the customer without a price increase, a product of similar characteristics or of superior quality, or except for justifiable and demonstrable reasons by GOLDEN FIBER CLOTHING SL within this same period to pay the amounts paid by the canceled order. In the event that GOLDEN FIBER CLOTHING SL does not make this payment within the indicated period, the buyer may claim that he be paid double the amount due, without prejudice to his right to be compensated.



The buyer will have a minimum period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons. The exercise of the right of withdrawal must be carried out by notification by telephone communication to [… ..], by sending an email to info@umanabrand.com, sending your letter to our postal address C / Doctor Fleming 44-311, 28036, MADRID According the provisions of article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of consumers and Users, supplies of services or goods made in accordance with consumer specifications or clearly personalized, or that, by their nature, cannot be returned or can deteriorate or expire quickly, are exempt from withdrawal. – The return GOLDEN FIBER CLOTHING SL will be in charge of collecting the product. GOLDEN FIBER CLOTHING SL will bear the costs of the return. In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, in order to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check your status. As soon as we check that both the item (s), as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid for the products purchased; in the event that the product does not meet the indicated conditions, You may reject the return. In no case will the amount paid as “Shipping” be refunded. Only one (1) exchange for another size (indistinctly greater or less) of the same product purchased or of a different product will be accepted, and it is not possible to make more than one change on the same product – Return of the defective product. In the event that the product is not in good condition and the causes attributable to it, are not a consequence of the customer, the customer will have the right to return the product, informing GOLDEN FIBER CLOTHING SL of the reason for the return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal. The customer will have up to [30] calendar days to request the exchange / return in the event that it has a manufacturing defect. GOLDEN FIBER CLOTHING SL agrees to assume the cost of the return and to return the product for a new one in accordance with conditions accepted at the time of sale. If the client wishes to file a claim, the establishment of GOLDEN FIBER CLOTHING SL is located at C / Doctor Fleming 44-311 28036, MADRID or through the email clientes@umanabrand.com.


Likewise, GOLDEN FIBER CLOTHING SL reserves the right to file the civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions. The relationship between the user and the provider will be governed by current regulations and applicable in Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. GOLDEN FIBER CLOTHING SL has its address in MADRID, Spain.

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