faq

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faq

Shipments

-How much are the shipping costs within Spain?

Shipping is free in continental Spain and Balearic Island.

We currently do not ship to the Canary Islands, Ceuta and Melilla

Do you ship to Europe?

Yes. Shipments to Austria, Belgium, France, Germany, Italy, Luxembourg, Netherlands, Portugal and the United Kingdom will have a cost of 10 Euros for shipping costs for any order.

What are the delivery times? How long does my order take?

Spain and Portugal, except for islands, delivery times are between 24/72 hours. For the rest of Europe, between 5 and 10 days approximately.

How can I follow my order?

DHL is our delivered partner and will send you a tracking email

Modify or cancel order

How can I modify my order?

Once the order is made and completed, you will not be able to change the selected product or the size from your private area. It is necessary that you write to clientes@umanabrand.com with the changes you want to make, and we will change it manually.

How can I cancel my order?

You can only cancel your order if it has not left our warehouse. For this you must write to clientes@umanabrand.com with the information of your order and the reason.

How can I find my order number?

When placing your order, we will send you a confirmation email with the order number (please check your spam tray if you have not received it).

Size changes. What if the purchase is not worth it?

  1. Size changes are free for orders in the Spanish Peninsula during the 2-3 days after receipt of the order.

Can I return my order? What is the return policy?

. A maximum period of 14 is established for all returns from the date of receipt of the product.

  1. Returns are free for purchase made in the Spanish peninsula. The products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Shipping charges incurred will not be refunded. 
  2. You must send an email to clients @ umanabrand. with reference «RETURN» indicating the order number and the reasons for the return. 
  3. All our shipments (delivered in the Spanish Peninsula) incorporate return labels. You must take the return to an official DHL collection point in your area. DHL has more than 3,500 service points.

Payments

Is VAT included in the price?

Yes, the price always includes the corresponding VAT

How can I pay?

We accept payments with Mastercard, Visa, and PayPal

Discounts

How to apply a discount coupon/voucher?

You will be offered the option to insert the discount coupon in the last part of the process at the time of payment

Can I apply my discount coupon if the price is already reduced?

No. Discounts of all kinds can only be applied on the original price

About us

Where do you manufacture your garments?

Our jute sneakers are made in La Rioja (Spain) with recyclable materials and organic cotton. 

Our T-shirts are made in the North of Portugal.

We have built a relationship of trust with our suppliers to guarantee the Human Quality of the product.

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